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Search results for “customer complaint”
Booking Holdings takes solitary path without offering financial relief to partners
06/10/2020
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5:40:05 PM
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These weren’t recovery programs, per se, but were part of cancellation refunds paid to consumers or property owners.
Online travel company shuts down, leaving travelers stranded
03/20/2020
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3:31:04 PM
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The U.S. Travel Association projected that total spending on travel in the U.S. would plunge by $355 billion for the year and 4.6 million American jobs would be lost.
The big deal in vacation rentals: Booking’s new quality ratings
10/16/2019
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4:23:40 PM
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There are still well-documented bumps on the road to quality and branding in alternative accommodation.
NDC in China progresses slowly, limited by market constraints
10/06/2019
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7:31:01 PM
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NDC technology is being developed but it will be some time before there is widespread adoption by Chinese airlines and other players.
Sabre to close Farelogix acquisition in August
08/15/2019
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5:01:45 PM
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Sabre said the DOJ will need to file a complaint in a federal court before the deal closes if it plans to block the purchase.
Tour operators: Airbnb Adventures knows distribution, not destinations
06/25/2019
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10:14:30 AM
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Digital platforms don’t have corporate governance at the local level and inevitably fall short when it comes to health and safety, licenses and insurance.
Shangri-La Hotels: Adventure between personalization and privacy
07/09/2019
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4:20:56 PM
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Personalization is about recognizing a traveler on all touchpoints and acting on data to come up with relevant product and content recommendations. But while doing so, organizations can’t go wrong with tailored offers or compromise customers’ privacy.
Amadeus Ventures invests in Dawex to unlock the power of data in travel
07/05/2019
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6:22:28 PM
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Dawex would act as an enabler, allowing different travel and hospitality players to exchange information in a safe and compliant manner.
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